Category Archives: customer service

it’s not like we exchanged marriage vows

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Now when I said that my word for 2013 was EMBRACE I certainly did not mean, dear 2013, to throw as much stinky crap at me as you could in the FIRST FREAKING WEEK!

HONESTLY!

Sickies, cash flow problems, cars breaking down right after the holidays creating more cash flow problems with bills due NOW, family drama and trauma, more sickies with snot…lots of snot and fevers and aches and pains and coughing and headaches, tears…a lot of tears, throw in a snooty customer service rep from a certain online retail site who points out to you after THEY cancel an order that, according to email from them, was being shipped to you, that perhaps if you had ordered the combat boots you need back in October or November when they carried a FULL AND COMPLETE inventory you would have the combat boots you desperately need for your dancer’s competition dance as if you actually had KNOWN what faux combat boots your dancer would need back before the holidays…

:::SNORT!::::

AS IF INDEED!

Seriously 2013?

It’s not like we exchanged marriage vows promising all kinds of crazy love through sickness and bad times and poor times and frustrating times…

Er…did we?

At least I don’t think we did.

You know that I am already married, right? Celebrating THIRTY YEARS with my darling husband this May.

I KNOW!

I still intend to honor my plan to EMBRACE this year but hey, 2013, lighten up just a little bit…please. At least while I am under the influence of this Dayquil/Nyquil cocktail.

Love and hugs,

Me.

may I have melted butter with that?

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So Daniel and I welcomed the diversion of an afternoon at the movies. We have been cooped indoors for several days because of the smoke in the air. Daniel’s chronic lung disease makes playing outside the last few days pretty much out of the question and even he can grow weary of playing Nintendo, Wii, assorted games, reading books, watching favorite movies, playing with play-doh, painting and annoying his sisters. The movie was a lot of fun and Daniel proved to be a delightful date as he likes to cuddle which is a good thing since I foolishly forgot to bring a sweater. Sure it is 90+ degrees outside but that means the AC must be set at say 50°. Right?

Like other folks, we enjoy the whole experience of a day at the movie theater. Not only do we relish paying the (over)price of admission, we also enjoy shelling $4 or so for a small Icee or small popcorn or a box of candy. After all it is all part of the cinema-going experience. But our local multi-plex goes even further to make our encounter all the more memorable. While waiting at the deserted concession stand for the young lady working there to help us we were treated to her fly swatter skillz as she smashed and smeared a fly on the counter right in front of us. She then looked up and asked if she could help us.

I grimaced as I looked down at the fly carcass and asked, “Will you clean the counter before you take our order please?“

She rolls her eyes, and with a huff sprays disinfectant cleaner everywhere and gives the counter a half-hearted wipe down then looks up again and asks if we want anything. It was at that moment I was wishing that this young lady at another multi-plex was waiting on us.

missed it by that much

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To the man and the lady in the little orange aprons:

You blew it today.

Caught up with the spring home improvement frenzy that has been taking place here under the Big Top, the Ringmaster, a.k.a. my darling husband was ready to spend some coin on a sweet hardwood floor installation of approximately 850 square feet. Unfortunately, as you usually tend to do when he is in your fine establishment, you ignored him. It’s not like you didn’t know he was there. He was standing maybe eight feet away from both of you when he asked a question about wood flooring.

Too bad!

I wonder what kind of reception he might get from the man and the lady in the red aprons.

bowling and ice cream

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The Big Top headed out last night for a fun night of family time to celebrate Abby’s birthday at the local family bowling center.

After a great game of bowling where Laura had the high score (don’t be too impressed) we are thinking some ice cream would be a great way to celebrate.

Here are the only choices they offered.

Would they be willing to open the new tubs of ice cream also displayed in the freezer case? No. The manager tells us that they have to finish off these tubs first.

Ice cream anyone?

Not so much, mom.

We headed over to Baskins Robbins instead.

I left some feedback…boy, did I leave some feedback. I doubt we will be back.

abercrombie speaks!

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The following is the reply I received from Ashlie, customer service representative for Abercrombie & Fitch. I still don’t get it since the product on display was not available for sale in the store or online (I checked). I do appreciate Ashlie’s response but it certainly was rather casual. Perhaps it is because they market casual-wear?


Hey Laura,

Thanks for contacting Abercrombie & Fitch about our form policy. We apologize that the service you received at our store did not meet your expectations as we strive to provide quality service across all channels.

The merchandise on the forms and other displays is not for sale as it plays an important role in the A&F store experience. We feel that our music, fixtures, posters and displays help make our stores unique. As well, the merchandise on the forms is often cut, tied, pinned, stretched or otherwise manipulated in order to achieve a certain look. Therefore, the items usually become damaged during this process. Even items that appear to have no damage may suffer quality issues due to overexposure to the bright lighting of the store or the daily application of cologne.

Depending on the item, more may be available through our online store at www.abercrombie.com or at your store later in the season. For any additional questions, hit us back with another email, and we’ll be happy to help.

Ashlie
Customer Service
Abercrombie & Fitch